At 99ok, we believe online gaming should be fun and entertaining — not a source of stress or financial hardship. This page outlines our commitment, the control tools available, and guidance to help you keep playing safely and responsibly.
Online gaming is a legitimate and enjoyable form of entertainment when approached the right way. However, we recognise that for some individuals, it can develop into something beyond mere entertainment. This is where our responsibility as a platform begins.
99ok takes a proactive approach to responsible gaming. We not only provide self-control tools for members, but also train our team to identify early signs of problem gambling and respond with sensitivity and professionalism.
Our principle is simple: player wellbeing takes priority over all business interests. If you or someone you know shows signs of concern, we are here to help, no conditions attached.
Always remember: Only play with money you can afford to lose. Gaming should be entertainment — not a way to solve financial problems.
Decide how much time and money you are willing to spend on entertainment before starting your gaming session.
If you experience losses, avoid placing larger bets in an attempt to win them back. This is a warning sign that should not be ignored.
Step away, drink some water, take a short walk, and return only when you feel genuinely refreshed and calm.
Keep online gaming as just a small part of your leisure time — not a primary activity that consumes hours of your day.
There is no shame in asking for help. Reach out to the 99ok team or a professional support organisation whenever you feel the need.
All these tools are accessible directly within your account without needing to contact the support team
Set your own daily, weekly, or monthly deposit limits directly from your account settings. Limits take effect immediately and can be lowered at any time — however, increasing a limit takes 24 hours to come into effect to protect you.
In addition to deposit limits, you can set a maximum loss limit for a specific period. Once this limit is reached, you will not be able to place any further bets until the period expires — helping you avoid unplanned losses.
Set reminders to appear after you have been playing for a set duration — whether 30 minutes, 1 hour, or 2 hours. This helps you stay aware of how long you have been playing and take necessary breaks.
Use the self-exclusion feature to temporarily suspend your account — for 24 hours, 7 days, 30 days, or 90 days. During the break, you will not be able to log in or make any transactions. Your balance remains safe and intact.
For more serious cases, you can apply for a long-term self-exclusion — ranging from 6 months to permanent. During this period, your account will be fully closed and we will block any attempts to open a new account.
Access your full history of gameplay, deposits, and withdrawals for a clear picture of your playing patterns. This transparency helps you make more informed decisions about your gaming habits.
Problem gambling rarely appears all at once. It usually begins gradually with small changes in behaviour and thinking. The earlier you recognise these signs, the easier it is to seek help and regain control.
Keep in mind that showing one or two of the signs below does not necessarily mean you have a serious gambling problem. However, if several of these signs persist, it is a signal to pause and reassess.
If you recognise yourself in any of the signs listed here, don't hesitate to contact the 99ok support team or use the self-exclusion tool in your account.
Borrowing money from family, friends, or financial institutions specifically to fund gambling is a serious warning sign that requires immediate attention.
The urge to keep playing just to "win back" your losses is a highly dangerous pattern that can lead to even greater financial harm.
Consistently staying up late, skipping meals, or neglecting daily responsibilities in order to keep playing.
Feeling the need to hide how much time or money you have spent gaming from your loved ones is a sign that should not be taken lightly.
Feeling uncomfortable, restless, or irritable when unable to play, or using gaming as a way to escape from problems.
Ask yourself these questions honestly. It is the first step toward understanding your relationship with gambling.
Important note: If you answered "Often" or "Always" for any of the questions above, we encourage you to use the self-exclusion tool in your account or contact the 99ok support team. There are no right or wrong answers — this is simply the first step toward an honest self-assessment.
99ok strictly enforces a minimum age requirement of 21. All new accounts go through a rigorous age verification and KYC process. We also recognize that technical measures alone are not enough — family and parental awareness plays an equally important role.
If you share a device with younger family members, here are some recommended steps to ensure they cannot access online gambling platforms.
Make sure your 99ok account is protected with a strong password and never share it with anyone, including family members.
Always log out of the app or web browser after each session, especially on shared devices.
Use parental control software to block children's access to gambling websites on home devices.
Open communication with children about the risks of gambling is one of the most effective prevention steps you can take.
Over half a million Malaysian players choose 99ok because they trust the platform puts their wellbeing first. Register today and use our self-control tools for a safer, more enjoyable gaming experience.
By registering, you agree to the Terms and Conditions and committed to playing responsibly. For individuals aged 21 and above only.