Privacy Policy 99ok — Our Commitment to Protecting Your Personal Data

This Privacy Policy explains how 99ok, through the platform 99ok.phd, collects, processes, stores and protects your personal information when you register and use our services. We operate in compliance with Malaysia's Personal Data Protection Act (PDPA) and internationally recognised data protection standards.

By using the 99ok platform, you acknowledge and agree to the data processing practices described in this document. If you do not agree with any part of this policy, please stop using our platform and contact our support team if you wish to close your existing account.

99ok only collects data necessary to provide a secure service, meet legal requirements and improve the user experience. We do not collect data that is irrelevant or beyond the scope of our operational needs.

Every piece of data collected by 99ok has a specific and legitimate purpose. We do not process your data for any purpose other than those stated here without first obtaining your consent.

• Identity verification and KYC — to verify that you meet the age eligibility requirements and to prevent fraud.
• Service provision — to ensure smooth deposits, withdrawals, game access, and customer support.
• Account security — to detect unusual activity, suspicious login attempts, and other security threats.
• Legal compliance — to comply with anti-money laundering (AML) requirements, financial reporting, and other regulatory obligations.
• Product improvement — to analyse usage patterns and improve the interface, platform performance, and game selection.
• Service communications — to send important account notifications, security updates, and transaction information.
• Personal promotions — with your consent, to offer relevant bonuses and promotions based on your gaming preferences.

99ok does not share your personal data with third parties except in the following situations required for platform operations or legal compliance:

• Payment service providers — transaction information is shared with payment processors (DuitNow, FPX, e-wallets) required to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game providers — minimum technical data required to run games is shared with providers such as Pragmatic Play and PG Soft via secure API connections.
• Regulatory authorities — we share information when required by law, court order, or a competent regulatory authority.
• Identity verification services — KYC data is shared with certified third-party identity verification providers to authenticate your documents.

All third parties receiving data from 99ok are bound by strict data protection agreements and are only permitted to use that data for the specified purposes.

The security of your data is 99ok's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected from unauthorized access, breaches, or misuse.

• 256-bit SSL Encryption — all data transmitted between your device and 99ok servers is protected by the same high-level encryption used by major banking institutions.
• Hashed password storage — your password is never stored in plain text. We use the latest cryptographic hashing algorithms.
• Strict access controls — only authorised staff who require access to carry out specific duties may access user data.
• Regular security audits — we conduct regular penetration testing and security audits by independent third parties.
• Retention period — data is retained for the period required by law (typically 5–7 years for financial records) and then securely deleted.

99ok uses cookies and similar tracking technologies to enhance user experience, maintain login sessions and analyse platform usage. The following are the types of cookies we use:

• Essential cookies — required for core platform functions such as session authentication and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies — to collect anonymised usage data to help us understand how users interact with the platform for improvement purposes.
• Preference cookies — to save your preferences such as language, currency, and interface theme for a consistent experience.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality and experience of the 99ok platform.

As a data owner, you have certain rights under applicable data protection laws. 99ok respects these rights and facilitates their exercise:

• Right to access — you may request a copy of all personal data we hold about you at any time.
• Right to rectification — if any information we hold is inaccurate, you have the right to request a correction.
• Right to erasure — under certain circumstances, you may request the deletion of your personal data, subject to legal retention requirements.
• Right to object to processing — you may object to the processing of your data for direct marketing purposes at any time.
• Right to data portability — you have the right to receive your personal data in a machine-readable format for transfer to another provider.
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time.

To exercise any of the above rights, contact the 99ok customer support team via live chat or email. We will process your request within 30 business days.

The KYC (Know Your Customer) process is a mandatory requirement under anti-money laundering laws and our platform regulations. 99ok conducts KYC to verify that all members are real individuals who meet the age eligibility requirements and to protect our community from fraud.

• Accepted identity documents include a valid Malaysian MyKad, passport or driving licence.
• Proof of address such as a utility bill, bank statement or official letter dated within the last 3 months may be required.
• A selfie with your identification document may be required for additional verification.
• All KYC documents are processed through a secure encryption system and retained only for the period required by law.

99ok reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new service features. Any material amendments will be communicated to you via your registered email or in-platform notification at least 14 days before taking effect.

We recommend reviewing this Privacy Policy page periodically. The date of the last update is always displayed at the top of the page. Continued use of the platform after any amendments take effect is considered acceptance of the updated terms.

If you have any questions, concerns, or requests regarding your data privacy, the 99ok team is here to help. We take every privacy inquiry seriously and will respond within a reasonable timeframe.

You can reach us via:

• Live Chat — available 24/7 directly within the 99ok platform for immediate enquiries.
• Email — send your privacy enquiry to [email protected]. (Please state "Privacy Inquiry" in your email subject line.)